Last updated September 23, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within ten (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at support@minililly.com to obtain an Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
MiniLilly
Attn: Returns
Order no. #
A-22 Munir Garden, Block 18, Gulistan e Jauhar
Karachi, Sindh 75290
Pakistan
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty (20) days from the receipt of your item to process your return or exchange.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Used Condition: Items that have been worn, washed, or used are generally non-returnable.
● Not in Original Condition: Any item that has been altered, damaged, or is no longer in the state it was sold in cannot be returned.
● Missing or Damaged Tags/Packaging: Products must be returned in their original condition, which includes all tags, labels, and original packaging. If these are removed or damaged, the item is considered non-returnable.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Exchange is allowed only for size issues or wrong item received.
● No exchange on sale items, accessories, or items purchased with a discount.
● Customer must bear delivery charges for exchange shipping both ways.
How to Request an Exchange
- WhatsApp us at 0339 4040175 within 7 days of receiving your order.
- Mention your order number and reason for exchange.
- Our team will guide you through the process.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
03394040175